Critical Components of Managed Care: Quality Management Systems A robust quality management system is a critical component of managed care. Quality management systems are procedures and practices that determine the degree to which programs are operating as intended and achieving intended results, ensure remediation of identified problems, and maintain continuous system improvement. This briefing will describe the Department's approach to quality management of managed long-term care and how this differs from quality management of fee-for-service long-term care. The speaker will also highlight the expectations for Managed Care Organizations’ (MCO) quality management systems and the role of a federally mandated External Quality Review Organization (EQRO). (Javascript is required to view Mediasite content)